I also purchased a 3000psi pressure washer which did not work on receipt. I sent a refund request and even included video of the machines defect.
This company offered me less than 50% refund and said I could keep the defective product in order to avoid the time and hassle of a return. If I chose to return it I would be responsible for shipping charges (VA to CA). WHAT a rip off.
I do not recommend this company at all. Very Shady.